Northwell Health

Effective vendor Screening of medical equipment suppliers

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Northwell Health, formerly North Shore-Long Island Jewish Health System is  the third-largest, non-profit healthcare system in  the United States. With a $4 billion annual operating budget it is responsible for delivering safe, high quality healthcare services to 5.2 million people in Long Island, Queens and Staten Island areas.  As the first health system to attain the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) Codman Award, it is literally setting new standards in healthcare.

Challenge

Long Islands’ largest health care provider incorporates 15 hospitals, hospice and home care services, a major medical research institute and many other health-related facilities. A vital part of this operation is to supply its vast array of institutes with ‘fit for purpose’ equipment which promotes quality, patient safety and infection prevention.

With obligations to its patients and the law to conduct background screening on vendor credentials, Long Islands’ largest health care provider was investing heavily in a manual process to ensure the organization was not liable for sub standard equipment or a financial penalty for noncompliance with regulations.

Manual screening of high volumes of scattered vendor data was time consuming, labor intensive and frustrating for personnel. Poor data quality created many obstacles for the users: unclean and nonuniform data regarding 8,000 vendors distributed across several databases made it virtually impossible to match the data with lists of providers currently disqualified by the Department of Health and State and Federal Governments.

As a forward thinking organization, it recognized the need to replace this laborious and ineffective vendor screening procedure with a more streamlined and efficient process.

 

Datactics delivered the whole package; a product that cut costs and eradicated poor data quality, supported by highly skilled customer service personnel. Unlike the human eye, Datactics’ applications instantly identified matches increasing the accuracy of the screening process. Foremost it enabled the organization to comply with legislation whilst providing users with direct access to accurate data on lawful vendors. The entire project was implemented within the agreed deadlines and budget.

- Allan Fiorillo, Coordinator, Vendor Management North Shore-Long Island Jewish Health System

Solution

Datactics’ powerful and flexible data quality solutions enabled North Shore-Long Island Jewish Health System to cleanse and consolidate vendor data into one database, quickly and with ease.

With accurate vendor details residing in a centralized location, the next phrase of the data quality process was parsing and standardizing the data relating to 8,000 suppliers in the same format as the lists provided  by the 3 government authorities. The final stage represented matching, which highlighted any listed disqualified providers.

By deploying its proven methodology, Datactics systematically analyzed and re-engineered high volumes of vendor data, transforming garbled and  non uniform text into a valuable asset and alerting  the organization to prohibited suppliers.

Fundamentally this effective and streamlined vendor screening process has proven critical in protecting patients’ health and safety as well as aiding compliance.

Results

  • The Benefits
  • Protect the organization from being financially penalized for non-compliance with regulations
  • Prevent liability cases for sub standard equipment
  • Access vendor data quickly and with ease for reporting and monitoring purposes
  • Reduce manual process, thereby reducing cost and improving accuracy
  • Release personnel resources for other key supply chain management projects
  • Delivery on time and within budget, caused minimum interruption to the daily operations

Allan Fiorillo, explains “Datactics delivered the whole package; a product that cut costs and eradicated poor data quality, supported by highly skilled customer service personnel. Unlike the human eye, Datactics’ applications instantly identified matches increasing the accuracy of the screening process. Foremost it enabled the organization to comply with legislation whilst providing users with direct access to accurate data on lawful vendors. The entire project was implemented within the agreed deadlines and budget.”

The project was extended later to incorporate data from additional internal sources without the need to redevelop. Fully committed to complying with regulations and due to the changing nature of data, the organization conducts this process on a quarterly basis.

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