Lagan
Founded in 1994, Lagan specializes in delivering world-class solutions that effectively and efficiently connect governments and people. More than 170 government agencies on five continents rely on Lagan's innovative, cost-effective enterprise case management (ECM) software solutions for 311 non-emergency call center support, disaster preparedness, and human services case management.
Lagan resells Datactics technology as Single View of Customer (SVC) within their enterprise case management product. Over 20 Lagan customers are already integrating Datactics’ Single View of Customer (SVC) solution with Lagan ECM to bring together disparate information about customers and provide a single view of all interactions. Not only does this provide Lagan’s customers with a holistic view of their customers which they can use to drive efficiencies and generate cost savings, but also customers themselves receive a far more 'personalized' and effective response. It is used either standalone, or across the enterprise incorporating data from other sources within the local authority.
‘‘We very much appreciate Datactics as a flexible and supportive partner and are delighted to be working with them. In our opinion, no other provider can match Datactics in this area, and this partnership is enabling us to offer a more comprehensive service to our customers with a solution that delivers immediate benefits.’’
Phil Murray, Executive Vice President for UK and Europe, Lagan.
For more information please click on Lagan Case Study.
